Refund & Return Policy

At VitalSkin Wellness, customer satisfaction is important to us. We strive to provide high-quality skincare and wellness products and want you to shop with confidence. Please review our refund and return policy carefully before making a purchase.

Returns

We accept returns for eligible items within 30 days of delivery.

To qualify for a return, products must:

• Be unused and unopened
• Be in their original packaging
• Be in the same condition as received
• Include proof of purchase or order confirmation

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, damaged after delivery, or are not in their original condition.

Non-Returnable Items

The following items cannot be returned:

• Opened skincare products
• Used skincare products
• Personal care items that have been opened
• Gift cards
• Clearance or final sale items
• Products damaged through misuse or improper storage

These restrictions help ensure product safety and quality for all customers.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Refund processing times may vary depending on your payment provider but typically take between 4–5 business days. Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive:

• A damaged item
• A defective item
• An incorrect product

Please contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review the issue and work to provide an appropriate resolution as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was incorrect
• The item arrived damaged
• The item is confirmed to be defective

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking information.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy. If you wish to cancel an order, please contact us as soon as possible.

International Orders

VitalSkin Wellness proudly serves customers across Europe and selected international destinations. Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country. Shipping costs, customs fees, and taxes are generally non-refundable.

How to Request a Return

To initiate a return, please contact our customer support team through our Contact Us page and provide:

• Full Name
• Order Number
• Email Address Used for Purchase
• Reason for Return

Our team will provide further instructions if your return request qualifies under this policy.

                                                                 VitalSkin Wellness

                                                                        Dublin, Ireland

                                       Supporting customers across Europe and international markets.

                                              Healthy Skin. Lasting Confidence. Everyday Wellness.